When will my package be delivered?
We strive to process all orders as quickly and carefully as possible. If we are experiencing higher than volume orders we will notify you as soon as possible. Orders are usually processed & shipped out every 1-3 business days.
Public Holidays/New Releases/Sales Days/Restocks are all subject to potential processing delays due to large quantities of orders. Although it is rare, slight delays may also occur due to customs inspections.
Please feel free to contact us if you have any further questions or concerns.
Estimated shipping times are as follows:
North America: 5-15 Business Days
Europe & Oceania: 12-25 Business Days
How do I get my tracking number?
You will only receive a tracking number if you've selected the shipping option which includes tracking. Once your order is fulfilled, your tracking number will be emailed to you.
If you have provided us with your phone number, your tracking code will also be sent via SMS.
Please allow up to 3-5 business days for your order to be updated on the tracking link.
Do international customers have to pay customs and taxes?
All import duties/fees vary depending on your country's bylaws and where you receive your package. We are required by law to provide an invoice for all the items you have purchased. We are not responsible for any customs charges/taxes/duties that you may have to pay.
Can you send packages to public lockers or locations?
We can't send packages to public places such as restaurants, public lockers, or public facilities but we do send to private PO boxes.